Delivery support
Packing, shipment, warranty, and after-sales support
Lead time
Production timing
Confirm machine family, custom modules, voltage details, and target delivery timing before pricing.
Packing
Export packing confirmation
Review machine dimensions, wrapping, wooden case or frame needs, loading access, and destination requirements before shipment.
Shipping
Destination handover details
Share country, port or logistics route, unloading limits, and local voltage so the team can prepare shipment communication.
Installation
Remote commissioning support
Use WhatsApp or email for electrical connection questions, water inlet confirmation, roller direction, pump status, and first-run guidance.
Warranty
Warranty and spare parts support
Confirm warranty scope, wearing-part preparation, and spare-part coordination during pricing so maintenance expectations are clear.
After-sales
After-sales contact
Keep communication open after delivery for operation questions, cleaning-effect tuning, maintenance reminders, and future upgrades.
Before pricing
Send the material, contaminant, daily output, country, and voltage
HUITENG can then reply with a more useful machine recommendation, packing plan, and lead-time note instead of a generic price.
